DEG is seeking a Manager of Support Services to provide oversight and management of our Support and Training Specialists within the Service Delivery Department. This person will collaborate with senior management, project management, account teams, engineering and various departments as it relates to client success, primarily focused on the level of support and training that we are providing to our clients and internal teams. The Manager of Support Services will be expected to possess knowledge on and drive or collaborate on internal initiatives as it relates to DEG support and training methodologies and communication standards. Their contributions should be based on an understanding for industry best practices in these areas to ensure DEG’s offering remains relevant and competitive.
The successful candidate will play a key role as a subject matter expert and oversee the quality of the support the team is providing to the clients as well as ensure an organizational understanding of the services offered by the support team exists. Communicating with clients from an escalation or service offering perspective will be expected.
This role will report to the Managing Director of Service Delivery and be a key member in carrying out the charter of the department of on-time, on-budget, high quality delivery that exceeds customer expectations.
DEG’s highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact. With competitive benefits and a dedication to work-life balance, we are also a great place to work.
DEG is a full-service digital agency that believes in marketing for the moment. We use the creative application of technology to help our clients create strategic, provocative, and actionable ideas when it means most—all driven and supported by data, process management, technological prowess, and award-winning creative. We’ve become one of the fastest-growing, most-respected digital resources in America because our clients have demanded it. While other shops are working to become “digital,” we were born here.
We empower our associates to grow and accomplish what they’re passionate about, pursue outside interests, prioritize their families, contribute to their communities, and actively travel. We have a fun, casual work environment and have repeatedly been named one of the area’s “Best Places to Work.”
Our benefits include:
We're constantly searching for the best ideas, new and better ways to do things, and new and better things to do. We want smart, driven individuals to help us create DEG’s future. If you invest yourself in your work, live with enthusiasm, and thrive on results, we want to know you.