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Marketing Cloud Specialist

Marketing Cloud Specialist

ID 
2017-1513
# of Openings 
1
Job Location 
US-KS-Overland Park
Posted Date 
7/25/2017

More information about this job

Overview

Marketing Cloud Specialist

The Marketing Cloud Specialist focuses on the daily operations needed to successfully run a client's email marketing and SMS program.  The successful Marketing Cloud Specialist will create client specific documentation, complete basic reporting, and trouble shoot client issues.  This role is also responsible for assisting the program management teams with campaign deployment and basic platform support needs.

 

The Marketing Cloud Specialist is considered the best job at DEG by those who value working on a wide variety of tasks and by those who are interested in getting exposure to almost every department during the day.  DEG is the best place to work as a Marketing Cloud Specialist because we have one of the largest teams of Salesforce Marketing Cloud (ExactTarget) experts outside of Salesforce Marketing Cloud (ExactTarget) and we are on the cutting edge of every new feature in Salesforce Marketing Cloud (ExactTarget).

Responsibilities

  • Provide a first level of support to email marketing clients.
  • Coordinate with internal teams to resolve complex issues.
  • Complete rigorous Quality Assurance checks on every change made within a client’s account.
  • Utilize Salesforce Marketing Cloud (ExactTarget), Excel and/or Access to modify and update subscriber lists and create segmentation groups.
  • Collaborate and contribute ideas at marketing planning meetings.
  • Track hours, create charge sheets and invoices for accurate billing of time and resources.
  • Develop and document efficiencies in current and future processes.

Qualifications

  • Four year college degree or equivalent course work.
  • Six months or more experience with an Email Service Provider (such as Salesforce Marketing Cloud (ExactTarget), Cheetah Mail, SilverPop, Responsys, Listrak, Lyris, Vertical Response, etc.) is preferred. Experience with Salesforce Marketing Cloud (ExactTarget) is a plus
  • Experience with basic HTML (For example, creating tables, links, and bolding).
  • Demonstrated writing/communication, interpersonal and client relationship skills.
  • Proven record for problem resolution and successful completion of complex projects.
  • Proficient in Microsoft Office applications (Outlook, Word, Excel and PowerPoint. Access, Visio and Project are a plus).
  • Strong organizational skills and attention to detail.
  • Ability to work independently and adeptly multi-task and prioritize a high volume of projects and tasks at one time.
  • Ability to work with diverse departments across an organization.
  • Excellent logical reasoning and analytical skills to effectively assess and communicate metrics.
  • Passionate about the digital landscape with desire for continuous learning and advancement.
  • Team player
  • Prefer agency experience.

About DEG

DEG creates smart digital marketing, commerce, and collaboration strategies that empower organizations to amplify their competitive advantages and achieve their objectives. We use our expertise to impact the trajectory of business by crafting innovative approaches that employ digital direct marketing and eCRM, social media, integrated e-commerce, web content management, enterprise collaboration, and mobile development—all driven and supported by analytics, process management, technological prowess, and award-winning creative.

 

Since we opened our doors in 1999, one of our most important goals has been to create a culture in which excellence is recognized, individualism is encouraged, and the workplace is vibrant. We think we’ve accomplished that, and the fact that DEG has been repeatedly recognized as one of the area’s “Best Places to Work” backs that up.

But how have we done it? It starts with building a profitable, stable company and extending the more traditional benefits to our associates and their families, including:

  • Multiple Health Plan options (including PPO/HMO), company-paid premiums for all associates, and with no waiting period
  • Life Insurance, AD&D, and Short- and Long-Term Disability, with premium covered by DEG
  • Independent Insurance and Pre-Tax Flexible Spending Accounts
  • Optional Group Dental and Vision Plans
  • Optional 401k Retirement Savings Plan with company sponsored matching program
  • Personal Emergency Services, including travel assistance and identity theft protection
  • Bonus Plan based on company and individual performance
  • Paid Time Off (PTO) and Holidays

But just as our take on digital strategy is far from traditional, so are the benefits of hanging your hat here at DEG. Ours is a fun, energetic, casual work environment. We offer flexible schedules and collaborative, cross-disciplinary work. You have the opportunity to work with high-profile clients in myriad industries and visionary leaders and technologists in every discipline. And, of course, there’s free soda, juice, and Starbuck’s coffee in our company coffeehouse. Every Friday, feel free to join us for our weekly Beer:30.